Your contact center is the heart of customer interaction for your business. And, chances are, you are under mounting pressure to streamline operations, reduce costs and increase revenue – all without compromising the quality of care you provide to your customers. Now, you can take advantage of the same strategy that best-in-class customer service enterprises know works.

According to a recent Aberdeen study, 80% of these best-in-class enterprises leverage text messaging, via SMS, for their customer care.*

Air2Web’s AirCARE solutions make it fast and easy for you to leverage the power of text messaging to provide customer care that

• Reduces costs while enhancing client relationships
• Helps identify and leverage strategic opportunities to improve upsell and cross-sell conversion rates
• Provides quick, measurable results
• Requires little up-front investment

Your customers are already turning to text messaging as a preferred communications method. Text messaging provides convenience and accessibility that can’t be matched by other communications mediums. And, because customers choose who they want to receive text from, they don’t have to navigate SPAM-filled inboxes and junk paper mail. For enterprises, text messaging via mobile phones provides always on, always available customer connections that no other medium can.

Air2Web is already providing effective text messaging and customer care solutions for many of the largest, most influential organizations in the world. In fact, over 1.5 billion messages have been sent from Air2Web’s platform so far in 2008.

Mobile is perfect for supporting myriad customer service functions:

• Alerts
• Account information
• Transactions
• Checking claim status
• Promoting new products and services
• Extending customer relationships

SERVICE ALERTS
Customers like to be informed. With Air2Web’s Mobile Interaction Services, you can stay in touch with your customers better than ever before.

Your busines systems and customer data can be integrated with Air2Web's mobile solutions in a matter of days. Your customers will begin experiencing a level of service, support and communication they never before have seen.

ANY TIME - ANY WHERE

Email is a great way to send information, but many people only check personal email in the evenings and weekends.

Air2Web enables you to supplement Email or Phone notifications with Mobile Alerts which will reach your customers discretely and immediately wherever they are.

Your customers will repay your extra level of service with their continued loyalty.